Frequently Asked Questions
- How Much Do You Charge?
- How often should I clean my carpets?
- Should I hire a RugDoctor from the supermarket?
- How long does cleaning take?
- How long will my carpets and upholstery take to dry?
- Will the cleaning process affect children and pets?
- What areas do you cover?
- Will all stains be removed?
- Do you use chemicals in the cleaning process?
- Do I have to Move My Furniture?
Our carpet and upholstery cleaning starts from just £30. We offer a FREE Quote to all customers in order to provide an accurate price based on the type of carpet or upholstery you have and how long a clean will take. All prices will be agreed before we commence any cleaning.
It is recommended that you professionally clean your carpets every 12-18 months to ensure maximum carpet life.
RugDoctors can be used to thoroughly clean your carpets from dust and bacteria but are not recommended as a replacement to professional carpet cleaning or stain removal. This is because we complete a 10-point cleaning process that involves more than a hired low-cost carpet cleaning machine.
This depends on many factors including how many carpets, rugs or furniture require cleaning and what cleaning process we need to use. A typical clean can take between 2-6 hours.
Typically, we estimate normal carpets and furniture to dry within 1 to 2 hours once a clean has been completed. This depends on a number of conditions however, such as how soiled your carpets were, how much water was used and the indoor environment. If drying seems to be taking longer than this then you are more than welcome to give us a call with any concerns.
All our detergents are child and pet friendly. However as we do use chemicals during the cleaning process, we highly recommend children and pets stay away from cleaned items until fully dry.
Derby: - Shardlow, Melbourne, Littleover, Repton, Swadlincote
Although we complete a very thorough cleaning process with the latest and most advanced equipment, we cannot guarantee that all stains will be removed during the cleaning process. This is because some stains permanently damage fibers in carpets and upholstery. We will identify any permanent damage during our inspection process and may recommend a specific spot and stain removal process (charged extra).
Depending on the type of item being cleaned we may use a range of professional cleaning products and solutions. These include solvents, powders, detergents and other solutions. All our chemicals and solutions are manufactured to the highest possible standards for safety and quality purposes.
No, we do all the hard work for you including moving and replacing your furntiure. (Except wired in TV cabinets, heavy cabinetsand beds). We ask you move small and valuable items off the floor before we come. The best bit is this is all included in the price.